Delivery Integration – GrabFood, Foodpanda, ShopeeFood

Posted on by kenneth

Who is this article for?

  • Store Managers & Business Owners setting up digital ordering channels and configuring delivery pricing strategies.
  • Head Cashiers & Front-of-House Staff managing multi-channel order fulfillment on register terminals.

About Delivery Integration

In a bustling food and beverage environment, juggling multiple external delivery tablets can quickly lead to counter chaos and order backlogs. By linking major third-party delivery platforms, GrabFood, Foodpanda, and ShopeeFood – directly to your EPOS360 register, incoming orders automatically route straight to your kitchen printers, completely eliminating double-entry errors and streamlining off-premise workflows.

Delivery Platform Authentication Method Activation Timeline
GrabFood External Merchant Browser Portal Immediate Live Link
Foodpanda 4-Digit Alphanumeric Vendor ID 1 to 2 Working Days
ShopeeFood In-App Merchant Toggle 1 to 2 Working Days

Before you begin

  • Menu Readiness & Price Control: Your baseline EPOS360 menu listings (Names, Pricing, Photos, and Operating Hours) must be fully finalized prior to initiating platform syncs. Delivery pricing can be adjusted directly in EPOS360 under Item Management > select individual item > Customize Pricing.
  • Via the Backend Console, you can also apply bulk markups (fixed RM value or percentage), set independent delivery operating hours, or isolate a dedicated delivery-only menu layout.
  • Non-Peak Configuration Only: Perform platform integration setups strictly during non-peak business hours. Initiating a channel sync during rush hours can cause active transaction drops and service disruptions
  • Operational Control vs. App Management: Once linked, everyday order lifecycle actions (accepting, rejecting, and canceling incoming tickets) are handled entirely inside EPOS360. Structural menu alterations (adding new items or categories) are not supported by the POS and must still be managed inside native platform apps (e.g., the GrabMerchant or ShopeeFood app).

Enabling GrabFood Integration

Tablet View

  1. From the main dashboard screen, tap More (four-square icon) at the bottom right of the navigation bar.
  2. Scroll down the operational listing layout and select Add-ons.
  3. Locate the Delivery Integration category block containing your platform option rows.
  4. Select Platform & Outlet: Under Delivery Integration, tap GrabFood, then tap the blue Manage button. Select your local outlet name row (currently displaying an orange Inactive badge).
  5. Enable GrabFood Toggle: Slide the Enable GrabFood toggle switch to ON.
  6. Acknowledge Important Notice: When the modal window appears, review the rules regarding POS order handling and GrabMerchant app menu edits, then tap I understand.
  7. Authenticate Merchant Credentials: The system will launch an external browser window titled Sign in to Grab Merchant. Enter your GrabMerchant Username and Password, then tap Continue. Once confirmed, return to EPOS360 to finalize the live link.

Mobile View

  1. From the main dashboard screen, tap More at the bottom-right corner of the navigation bar.
  2. Scroll down the operational listings layout and select Add-ons.
  3. Locate the Delivery Integration category block containing your platform option rows
  4. Select GrabFood & Outlet: Under Delivery Integration, tap GrabFood, tap Manage, and select your local outlet row (showing an orange Inactive badge).
  5. Enable Switch & Terms: Slide the Enable GrabFood toggle switch to ON. Review the Important Notice window and tap I understand.
  6. Authenticate Grab Merchant Account: Enter your GrabMerchant Username and Password in the external browser portal, then tap Continue. Return to EPOS360 to complete the live connection.

Enabling Foodpanda Integration

Tablet View

  1. From the main dashboard screen, tap More at the bottom-right corner of the navigation bar.
  2. Scroll down the operational listings layout and select Add-ons.
  3. Locate the Delivery Integration category block containing your platform option rows.
  4. Select Foodpanda & Enable: Return to the Add-ons workspace, select Foodpanda, and tap Manage. Slide the Enable Foodpanda toggle switch to ON.
  5. Enter Foodpanda Vendor ID: On the slide-up sheet overlay, locate Your Foodpanda Vendor ID. Tap the text field and enter your official 4-digit alphanumeric vendor ID (e.g., Bv09).
  6. Confirm Policy & Submit: Review the correct usage policies, then tap the blue I understand bar. A green “Submitted successfully” alert will flash.

💡 Status Update: The interface will refresh to show an orange In progressing flag. Foodpanda requires backend corporate verification and will activate automatically within 1 to 2 working days.

Mobile View

  1. From the main dashboard screen, tap More at the bottom-right corner of the navigation bar.
  2. Scroll down the operational listings layout and select Add-ons.
  3. Locate the Delivery Integration category block containing your platform option rows.
  4. Select Foodpanda & Enable: Return to Add-ons, select Foodpanda, tap Manage, and slide Enable Foodpanda to ON.
  5. Enter Vendor ID: In the slide-up form sheet, tap Your Foodpanda Vendor ID and enter your 4-digit alphanumeric code (e.g., Bv09).
  6. Confirm & Submit: Tap I understand. The screen will confirm “Submitted successfully” and transition to In progressing status (1 to 2 working days).

Enabling ShopeeFood Integration

Tablet View

  1. From the main dashboard screen, tap More at the bottom-right corner of the navigation bar.
  2. Scroll down the operational listings layout and select Add-ons.
  3. Locate the Delivery Integration category block containing your platform option rows.
  4. Select ShopeeFood & Outlet: Under Delivery Integration, tap ShopeeFood > blue Manage button. Select your local outlet name row.
  5. Enable Toggle & Review Terms: Slide the Enable ShopeeFood toggle switch to ON. Review the Important Notice window.
  6. Agree & Submit: Tap Agree to Proceed. Your application status will update to In progressing and activate within 1 to 2 working days.

Mobile View

  1. From the main dashboard screen, tap More at the bottom-right corner of the navigation bar.
  2. Scroll down the operational listings layout and select Add-ons.
  3. Locate the Delivery Integration category block containing your platform option rows.
  4. Select ShopeeFood & Outlet: Under Delivery Integration, tap ShopeeFood > Manage, then select your outlet row.
  5. Enable & Agree: Slide Enable ShopeeFood to ON. Review the terms and tap Agree to Proceed. Status will shift to In progressing (1 to 2 working days).