Connect a cash drawer
Updated: 1 Sep 2026
Connect the drawer through your receipt printer, or straight into the POS if it has a built-in printer. Cable it up, pick the matching method in EPOS360, and it kicks open on every cash sale.
WHO THIS IS FOR
Whoever sets up the counter
- — whether you run an external printer or a POS with one built in.
Cash-heavy counters
- that need the drawer to open by itself at the end of a sale.
BEFORE YOU BEGIN
Pair the receipt printer first — if you are using one. The Printer method needs that printer to exist in Hardware already. The Hardware Port method does not.
Know where the cable goes. Into the DK port on an external printer, or into the RJ11/RJ12 port on the POS if your POS has a built-in printer.
THE STEPS
Step 1: Link the cash drawer
Back in Hardware, open Cash Drawer and tap Add Cash Drawer. Under Select Connection Method you get two choices — Printer or Hardware Port. Which one you use depends on the equipment in front of you; see below. Pick it, tap Connect, and once you see Connected successfully the drawer kicks open on every cash sale.
Plug the cable in first. The method you pick in the app must match where the drawer’s RJ11/RJ12 cable is physically plugged — into the printer, or into the POS itself.
Which connection method to use
IF IT LOOKS WRONG
Check the cable is in the DK port of the printer you linked, and that this printer is the one printing Receipt copies.
A drawer linked to a kitchen printer only kicks when that printer fires. Link it to the receipt printer instead.
Nothing is paired yet. Either pair the Bluetooth printer first, or use Hardware Port if the drawer is cabled to the POS.
