How to Manage GrabFood and Foodpanda Orders From One Screen

The Multi-Tablet Problem

Walk into most Malaysian F&B kitchens during dinner service and there is a familiar setup near the pass: a GrabFood tablet, a Foodpanda tablet, and the main POS terminal, each buzzing independently. A staff member’s job during peak hours partly becomes watching three screens rather than three.

This setup did not happen by design. Delivery platforms each provide their own hardware and dashboard when a business signs up, and because integrating them into an existing POS system used to be difficult or unavailable, most outlets simply added another tablet each time they joined a new platform. The problem compounds as a business grows, since a second or third delivery platform means a second or third tablet, a second or third notification sound, and a second or third place stock has to be updated by hand.

The cost of this is not always obvious on a spreadsheet, but it shows up in specific, recurring ways: an order missed because a tablet’s screen locked, a menu item sold out on the floor but still marked available on a delivery app, or a staff member who has stepped away from the counter to acknowledge a delivery order, leaving a walk-in customer waiting.

What Food Delivery Integration Actually Does

Food delivery integration means connecting GrabFood, Foodpanda and similar platforms directly into the POS system a business already uses at the counter, so orders from every source appear as tickets in one queue rather than on separate devices. Instead of a kitchen team checking three tablets to see what’s outstanding, they work from a single ticket flow, in the order the orders came in, regardless of whether the order came from a walk-in customer, a scan-to-order table, or a delivery platform.

Menu and stock updates are the other half of the picture. Without integration, marking a dish as sold out means updating it separately on the till, on GrabFood, and on Foodpanda, three actions for one piece of information. With integration through a system like EPOS360, updating an item once applies it everywhere it’s sold, cutting the chance that a customer orders something the kitchen can no longer make.

Setting Up Delivery Integration Without Disrupting Service

Adding delivery integration to an existing setup does not usually mean pausing operations to do it. The practical steps are configuration rather than a full system change: linking the business’s existing GrabFood and Foodpanda merchant accounts to the POS system, mapping menu items so names and prices match across platforms, and testing the order flow during a quiet period before relying on it during peak hours.

One detail worth checking before switching over is how each platform’s commission and payout structure is reflected in reporting. A business needs to see delivery revenue net of platform fees, not just gross order value, to know whether a delivery-heavy menu item is actually as profitable as it looks on paper. EPOS360 does not add its own charge on top of what GrabFood and Foodpanda already take, so consolidating onto one screen is an operational change rather than an additional cost.

Staff training tends to be the shortest part of the process, since the change mostly removes steps rather than adding them. Instead of learning three interfaces, staff learn one, and the delivery-specific quirks, like confirming a rider has arrived, still happen but from within the same screen already used for everything else.

Keeping Kitchen and Front-of-House in Sync

The clearest benefit of food delivery integration shows up during a genuine rush, when a kitchen is working through walk-in, scan-to-order and delivery tickets at the same time. A single, chronological ticket queue means the kitchen prepares food in the order it was actually requested, rather than prioritising whichever tablet happened to buzz loudest.

It also changes how front-of-house staff handle exceptions. If a delivery rider arrives before an order is ready, or an item runs out mid-service, that information is visible from the same screen used to manage everything else, rather than requiring someone to physically check a separate tablet to confirm what’s happening with a delivery order.

Over time, having delivery, dine-in and scan-to-order sales in one system also makes it possible to see patterns that were previously split across separate dashboards, such as which items perform well on delivery but poorly at the counter, or which hours delivery volume actually peaks, which is not always the same as walk-in peak hours.

Bringing It Together With the Rest of the POS System

Food delivery integration works best as part of a wider POS system rather than as an isolated fix for the tablet problem. A business running EPOS360 for payments and scan-to-order already has the infrastructure delivery integration needs, since orders, stock and reporting are built to sit on one platform rather than several. Adding delivery integration to that setup is less about introducing something new and more about removing the separate tablets that were only there because the pieces weren’t previously connected.

For an outlet still running GrabFood and Foodpanda on their own hardware, the fastest way to judge the impact is to compare a single peak-hour service before and after switching to one screen, since the time saved and the orders that stop slipping through tend to be obvious within the first week.

Book a demo to see how food delivery integration would work with your current menu across GrabFood and Foodpanda, or start a trial through the EPOS360 console.