Pair a Bluetooth printer

Pair a thermal printer over Bluetooth and tell EPOS360 what it should print: customer receipts, kitchen tickets, or the end-of-day report.

Who is this for

  • Whoever sets up the counter on install day, or when a new printer arrives.
  • Kitchens running a second printer for order tickets, separate from the receipt printer at the till.

Before you begin

Paper roll in, printer powered. Printer setup currently supports 58mm, 80mm rolls and multiple label sizes; Wi-Fi printers are added by keying in an IP and port.

The drawer plugs into the printer, not the tablet. Its RJ11/RJ12 cable goes into the DK (drawer kick) port on the back of the receipt printer.

Note the printer’s Bluetooth name first. Several devices show up in the list, and only the self-test slip tells you which one is yours.

The steps

The same on tablet and phone.

1 Find the printer name

With the printer off, hold down the Feed button and flip the power switch on. Keep holding until it prints a SELF-TEST slip. On that slip, read the BT Name row — for example BT Printer-7FF7. That is the name to look for in the app.

Hold Feed, switch on, keep holding.
Hold Feed, switch on, keep holding.
Read the BT Name row.
Read the BT Name row.

2 Connect the printer

Tap More, then Hardware under Manage Operations. Open Printer, tap Add Printer and choose Bluetooth. In Available bluetooth printers, select the name from your slip and tap Connect. A green Connected successfully badge appears.

More, then Hardware.
More, then Hardware.
Open Printer.
Open Printer.
Add Printer, then Bluetooth.
Add Printer, then Bluetooth.
Match the name, then Connect.
Match the name, then Connect.

3 Set the printer roles

Now tell EPOS what this printer is for, then save it.

Printer Name A name staff will recognise, for example receipt printer.
Paper Width Pick your roll: Paper 58mm, Paper 80mm or a label size.
Use this printer for Receipt for customer invoices, Kitchen Order Ticket for prep slips, End of Day Report for the Z-reading. Tick Customer Copy and Merchant Copy where asked, then Confirm.
Test Print Optional check before saving with Add Printer.
Name the printer.
Name the printer.
Pick the paper width.
Pick the paper width.
Choose the roles.
Choose the roles.
Test Print, then Add Printer.
Test Print, then Add Printer.

Is your printer printing?

Need help? Contact support

Troubleshooting

Confirm the name on the self-test slip and that the printer is on. Several nearby devices appear, so match the BT Name exactly.

Check the roles under Use this printer for. A printer with no role assigned stays silent.

Paper Width must match your roll. Reopen the printer and switch between 58mm and 80mm.

Still need help?

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