1. Product & Functionality
2. Connectivity & Setup
3. Reliability & Performance
4. Pricing & Fees
5. Integration & Reporting
6. Security & Compliance
7. Operational Use Cases

BlueTap FAQ

This FAQ covers everything you need to know about the BlueTap payment device, including functionality, setup, pricing, security, and daily operations.

1. Product & Functionality

BlueTap is a flexible payment acceptance device designed for micro merchants, cafés, bazaars, beauty salons, home-based businesses, pop-up stalls, and small retail outlets.

BlueTap accepts payments via QR code and Touch ’n Go (TNG) eWallet Tap-to-Pay.

When a payment is successful:

  • A voice announcementconfirms the transaction and amount received
  • Payment details are recorded instantly

Supported payment methods:

  • QR code payments via all local banking apps
  • E-wallets (including Touch ’n Go)
  • DuitNow QR
  • WeChat Pay / Alipay
  • Credit & Debit Cards (coming Q2 2026)

BlueTap pairs with EPOS360, giving merchants access to:

  • Real-time business performance dashboard
  • AI-powered campaign generation (coming soon)
  • OCR functionality (coming soon)

Note: You must be a registered Touch ’n Go merchant to use BlueTap.

Yes. All successful payments trigger an automatic voice announcement.

Yes. The announcement is triggered immediately after a successful payment.

Yes. BlueTap supports 12 volume levels.

Yes. BlueTap supports:

  • QR scanning via all supported banking apps
  • DuitNow QR
  • Touch ’n Go Tap-to-Pay

Both static and dynamic QR codes are supported:

  • Dynamic QR: You enter the amount on the device; a unique QR is generated to reduce fraud
  • Static QR: Suitable for simple, fixed-amount transactions

Not yet. Credit and Debit Card acceptance will be available from Q2 2026.

From Q2 2026:

  • Visa
  • Mastercard
  • All local banking apps
  • E-wallets (including Touch ’n Go)
  • DuitNow
  • WeChat Pay / Alipay

BlueTap offers more advanced payment and fraud-prevention capabilities:

  • Dynamic QR Code– Enter the amount on the device to generate a unique QR per transaction
  • Static QR Code– For simple payments
  • Touch ’n Go Tap-to-Pay– Customers tap their phone without opening the app
  • Card Payments (Q2 2026)– Visa & Mastercard, including PIN/Chip, PayWave, Google Pay, and Apple Pay

No. BlueTap does not have a built-in printer.

From Q2 onwards, BlueTap will support Bluetooth connection to external printers.

EPOS360 is the companion app for BlueTap, accessible via the Touch ’n Go merchant mini-app.

With EPOS360, you can:

  • Track sales in real time
  • Manage products and operations on the go

Coming soon features:

  • AI marketing campaigns
  • OCR menu upload
  • Sales & revenue analytics
  • Auto upsell & cross-sell

Together, BlueTap + EPOS360 provide a unified POS + payments platform for your business.

2. Connectivity & Setup

BlueTap works with either:

  • Wi-Fi
  • SIM card (CelcomDigi, Maxis, U Mobile)

No. You will need to provision your own SIM card and data plan.

Yes. BlueTap is plug-and-play.

For step-by-step setup, visit:
https://www.epos.com/my/bluetap-onboarding/

If you face any issues, please contact our support team.

Payment announcements will not be triggered without an internet connection.

Yes. BlueTap is portable and can be moved between locations.

3. Reliability & Performance

If a payment announcement fails (e.g. due to network issues), you can:

  • Check transaction records in EPOS360 or the Touch ’n Go merchant dashboard
  • Rated battery life: up to 8 hours
  • Typical real-world usage: 4–5 hours

We recommend keeping the device plugged in whenever possible.

Yes, as long as the device battery is charged.

4. Pricing & Fees

  • Promo price: RM199 (RM214.92 incl. SST)
  • Original price: RM299 (RM322.92 incl. SST)

There are:

  • No hidden fees
  • No recurring monthly charges

This is a one-off payment for a limited time.

  • 0% MDR for DuitNow QR
  • 0% MDR for Touch ’n Go TaptoPay

Yes. BlueTap comes with a 1-year warranty.

  • Settlement to TNGD wallet: Instant
  • Transfer from TNGD wallet to bank account: 1 business day


Summary:

  • Weekday payments → credited next business day
  • Friday/weekend payments → credited on Monday
  • Public holiday payments → credited next working day
  • No, BNPL or credit facilities are not supported.

5. Integration & Reporting

No. BlueTap only connects to the EPOS360 mini-app within the Touch ’n Go merchant dashboard.

It does not integrate with thirdparty POS systems.

Yes. All transactions can be viewed via:

  • EPOS360 mini-app
  • Touch ’n Go merchant dashboard

6. Security & Compliance

Yes. BlueTap is PCI-compliant, and all payments are processed securely.

Yes. Payments are only announced after a successful transaction, and the received amount is displayed clearly

7. Operational Use Cases

One-to-one device replacement, subject to approval by an EPOS technician.

Our operations team will contact you separately with delivery details.