{"id":313,"date":"2026-08-28T10:20:34","date_gmt":"2026-08-28T10:20:34","guid":{"rendered":"https:\/\/www.epos.com\/my\/merchant-academy\/academy\/hw-network\/"},"modified":"2026-09-01T19:23:01","modified_gmt":"2026-09-01T19:23:01","slug":"hw-network","status":"publish","type":"academy_article","link":"https:\/\/www.epos.com\/my\/merchant-academy\/academy\/hw-network\/","title":{"rendered":"Add a Wi-Fi or LAN printer"},"content":{"rendered":"\n<p>A network printer needs its own address on your shop network before EPOS360 can find it. Set that from a Windows PC, then add the printer by IP.<\/p>\n\n\n<div class=\"aa-step-tags wp-block-epos-academy-step-tags\">\n\t\t\t<span class=\"aa-step-tags__tag\">\n\t\t\t4 steps\t\t<\/span>\n\t\t\t<span class=\"aa-step-tags__tag\">\n\t\t\tAbout 15 minutes\t\t<\/span>\n\t\t\t<span class=\"aa-step-tags__tag\">\n\t\t\tNeeds a Windows PC\t\t<\/span>\n\t\t\t<span class=\"aa-step-tags__tag aa-step-tags__tag--muted\">\n\t\t\tUpdated 18 Aug 2026\t\t<\/span>\n\t<\/div>\n\n\n<section class=\"aa-audience wp-block-epos-academy-audience-cards\">\n\n\t\n\t<h2 class=\"aa-audience__heading\">WHO THIS IS FOR<\/h2>\n\n\t<div class=\"aa-audience__cards\">\n\t\t\n<div class=\"aa-audience__card wp-block-epos-academy-audience-card\">\n\t<div class=\"aa-audience__card-body\">\n\t\t\t\t\t<h3 class=\"aa-audience__card-title\">Whoever handles your network<\/h3>\n\t\t\t\t\t\t\t<ul class=\"aa-audience__card-desc\"><li>\u2014 this step needs a PC and a free IP address.<\/li><\/ul>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"aa-audience__card wp-block-epos-academy-audience-card\">\n\t<div class=\"aa-audience__card-body\">\n\t\t\t\t\t<h3 class=\"aa-audience__card-title\">Shops with several tills<\/h3>\n\t\t\t\t\t\t\t<ul class=\"aa-audience__card-desc\"><li>sharing one printer, or a kitchen printer too far for Bluetooth.<\/li><\/ul>\n\t\t\t<\/div>\n<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section class=\"aa-checklist wp-block-epos-academy-prereq-checklist\">\n\n\t\n\t<h2 class=\"aa-checklist__heading\">BEFORE YOU BEGIN<\/h2>\n\n\t<div class=\"aa-checklist__box\">\n\t\t\n<div class=\"aa-checklist__item wp-block-epos-academy-prereq-item\">\n\t<span class=\"aa-checklist__check\" aria-hidden=\"true\">\n\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t<polyline points=\"20 6 9 17 4 12\" \/>\n\t\t\t<\/svg>\n\t\t\t<\/span>\n\t<p class=\"aa-checklist__item-text\"><strong>Same network, both devices.<\/strong> The printer and your EPOS360 device must sit on the same Wi-Fi or LAN.<\/p>\n<\/div>\n\n\n<div class=\"aa-checklist__item wp-block-epos-academy-prereq-item\">\n\t<span class=\"aa-checklist__check\" aria-hidden=\"true\">\n\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t<polyline points=\"20 6 9 17 4 12\" \/>\n\t\t\t<\/svg>\n\t\t\t<\/span>\n\t<p class=\"aa-checklist__item-text\"><strong>A Windows PC and a USB cable<\/strong> to run the Xprinter tool while you set the address.<\/p>\n<\/div>\n\n\t<\/div>\n\n\t\n<\/section>\n\n\n<div class=\"aa-steps wp-block-epos-academy-steps-section\">\n\t<div class=\"aa-steps__head\">\n\t\t\t\t\t<h2 class=\"aa-steps__heading\">THE STEPS<\/h2>\n\t\t\t\t\t\t\t<p class=\"aa-steps__intro\">The printer keeps whatever address you give it, so pick one nothing else is using.<\/p>\n\t\t\t\t\t\t\t<p class=\"aa-steps__intro\">A network printer must sit on the same network as your EPOS360 device, and it needs an IP address that nothing else is using. This part is done from a Windows PC before you touch the app.<\/p>\n\t\t\t\t\t<\/div>\n\n\t<div class=\"aa-steps__panels\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"aa-steps__panel\" data-tab-id=\"tab-phone\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"aa-step-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"aa-step-list__row\">\n\t\t\t\t\t\t\t\t\t<span class=\"aa-step-list__num\">1<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"aa-step-list__text\">Install the <strong>Xprinter<\/strong> receipt printer tool on a Windows PC and connect the printer by USB cable. Set <strong>Port Select<\/strong> to USB and pick the <strong>Printer Type<\/strong> that matches your paper width.<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"aa-step-list__row\">\n\t\t\t\t\t\t\t\t\t<span class=\"aa-step-list__num\">2<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"aa-step-list__text\">LAN printers take the IP on the main screen. For Wi-Fi, go to <strong>Advanced \u203a Net Settings: Set Net<\/strong>, enter the IP address and press <strong>SetIPAddr<\/strong>. Gateway and netmask normally stay at their defaults; for Wi-Fi also set the SSID (case sensitive) and password.<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"aa-step-list__row\">\n\t\t\t\t\t\t\t\t\t<span class=\"aa-step-list__num\">3<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"aa-step-list__text\">Find a free address. Check the IPv4 address of a phone or laptop on the same Wi-Fi \u2014 the first three groups must match. Then in Command Prompt run <strong>ping<\/strong> on the address you want to use, starting from a higher last number. A reply means it is taken; <strong>Destination host unreachable<\/strong> means it is free.<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"aa-step-list__row\">\n\t\t\t\t\t\t\t\t\t<span class=\"aa-step-list__num\">4<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"aa-step-list__text\">In EPOS360 go to <strong>Hardware \u203a Add Printer \u203a Wi-Fi<\/strong>, key in that IP address and port <strong>9100<\/strong>. If it cannot find the printer you get an error; if it can, it moves on to the same name, paper width and role setup as above.<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"aa-step-images aa-step-images--cols2\">\n\t\t\t\t\t\t\t<div class=\"aa-step-images__row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"aa-step-figure\">\n\t\t\t\t\t\t\t\t\t<div class=\"aa-step-figure__media\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.epos.com\/my\/merchant-academy\/wp-content\/uploads\/2026\/08\/8582d393-c16f-4ce3-aed6-eb889e85cad4.jpg\" alt=\"The Xprinter tool.\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"aa-step-figure__cap\">The Xprinter tool.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"aa-step-figure\">\n\t\t\t\t\t\t\t\t\t<div class=\"aa-step-figure__media\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.epos.com\/my\/merchant-academy\/wp-content\/uploads\/2026\/08\/a7290acb-bb14-4c64-9803-ce5ebba25bd1.jpg\" alt=\"Advanced, for Wi-Fi settings.\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"aa-step-figure__cap\">Advanced, for Wi-Fi settings.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"aa-step-figure\">\n\t\t\t\t\t\t\t\t\t<div class=\"aa-step-figure__media\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.epos.com\/my\/merchant-academy\/wp-content\/uploads\/2026\/08\/07795fe9-a8e4-44d3-9074-6e4ff85fc60c.jpg\" alt=\"Ping to find a free address.\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"aa-step-figure__cap\">Ping to find a free address.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"aa-step-figure\">\n\t\t\t\t\t\t\t\t\t<div class=\"aa-step-figure__media\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.epos.com\/my\/merchant-academy\/wp-content\/uploads\/2026\/08\/bb79bbac-00dc-453a-8d49-b62d9da3af4e.jpg\" alt=\"Key in the IP and port 9100.\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"aa-step-figure__cap\">Key in the IP and port 9100.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"aa-feedback wp-block-epos-academy-feedback-bar\" id=\"support\">\n\t<p class=\"aa-feedback__q\">Is the network printer connected?<\/p>\n\t\t\t<div class=\"aa-feedback__btns\">\n\t\t<button type=\"button\" class=\"aa-feedback__btn\" data-aa-fb=\"yes\">Yes<\/button>\n\t\t<button type=\"button\" class=\"aa-feedback__btn\" data-aa-fb=\"no\">Not yet<\/button>\n\t<\/div>\n\t<span class=\"aa-feedback__thanks\" hidden>Thanks, noted.<\/span>\n\t\t<span class=\"aa-feedback__help\">\n\t\tNeed help?\t\t<a href=\"#support\">Contact support<\/a>\n\t<\/span>\n<\/div>\n\n\n<div class=\"aa-next-steps wp-block-epos-academy-next-steps\" id=\"aa-next-steps-3\">\n\t<h2 class=\"aa-next-steps__heading\">WHERE TO GO NEXT<\/h2>\n\t<div class=\"aa-next-steps__cards\">\n\t\t\n<div class=\"aa-next-steps__card wp-block-epos-academy-next-step-card\">\n\t\t\t\t<span class=\"aa-next-steps__eyebrow\">NEXT<\/span>\n\t\t<p class=\"aa-next-steps__title\">Build your store<\/p>\n\t\t\t<a href=\"https:\/\/www.epos.com\/my\/merchant-academy\/academy\/store-setup\/\" class=\"aa-next-steps__link\">Read the guide \u2192<\/a>\n<\/div>\n\n\n<div class=\"aa-next-steps__card wp-block-epos-academy-next-step-card\">\n\t\t\t\t<span class=\"aa-next-steps__eyebrow\">NEXT<\/span>\n\t\t<p class=\"aa-next-steps__title\">Ads &amp; campaigns<\/p>\n\t\t\t<a href=\"https:\/\/www.epos.com\/my\/merchant-academy\/academy\/store-ads\/\" class=\"aa-next-steps__link\">Read the guide \u2192<\/a>\n<\/div>\n\n\t<\/div>\n<\/div>\n\n\n<div class=\"aa-troubleshoot wp-block-epos-academy-troubleshoot-list\" id=\"aa-troubleshoot-4\">\n\t<h2 class=\"aa-troubleshoot__heading\">IF IT LOOKS WRONG<\/h2>\n\t<div class=\"aa-troubleshoot__cards\">\n\t\t\n<div class=\"aa-troubleshoot__card wp-block-epos-academy-troubleshoot-card\">\n\t<button type=\"button\" class=\"aa-troubleshoot__title\" aria-expanded=\"true\">\n\t\t<span>EPOS cannot find the printer<\/span>\n\t<\/button>\n\t\t\t<div class=\"aa-troubleshoot__body\">\n\t\t\t<p class=\"aa-troubleshoot__desc\">The IP must be free and on the same network, and the port must be 9100. Ping the address again to confirm nothing else answers.<\/p>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"aa-troubleshoot__card wp-block-epos-academy-troubleshoot-card\">\n\t<button type=\"button\" class=\"aa-troubleshoot__title\" aria-expanded=\"true\">\n\t\t<span>It worked, then stopped<\/span>\n\t<\/button>\n\t\t\t<div class=\"aa-troubleshoot__body\">\n\t\t\t<p class=\"aa-troubleshoot__desc\">The router may have handed that address to another device. Use an address outside the range your router assigns automatically.<\/p>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"aa-troubleshoot__card wp-block-epos-academy-troubleshoot-card\">\n\t<button type=\"button\" class=\"aa-troubleshoot__title\" aria-expanded=\"true\">\n\t\t<span>Wi-Fi will not connect<\/span>\n\t<\/button>\n\t\t\t<div class=\"aa-troubleshoot__body\">\n\t\t\t<p class=\"aa-troubleshoot__desc\">SSID and password are case sensitive in the Xprinter tool. Retype both, then set the IP again.<\/p>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n<\/div>\n","protected":false},"featured_media":0,"template":"","meta":{"_aa_toc":[{"id":"who-this-is-for","label":"Who this is for"},{"id":"before-you-begin","label":"Before you begin"},{"id":"the-steps","label":"The steps"},{"id":"if-it-looks-wrong","label":"If it looks wrong"}],"footnotes":""},"class_list":["post-313","academy_article","type-academy_article","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.epos.com\/my\/merchant-academy\/wp-json\/wp\/v2\/academy_article\/313","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.epos.com\/my\/merchant-academy\/wp-json\/wp\/v2\/academy_article"}],"about":[{"href":"https:\/\/www.epos.com\/my\/merchant-academy\/wp-json\/wp\/v2\/types\/academy_article"}],"version-history":[{"count":0,"href":"https:\/\/www.epos.com\/my\/merchant-academy\/wp-json\/wp\/v2\/academy_article\/313\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.epos.com\/my\/merchant-academy\/wp-json\/wp\/v2\/media?parent=313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}