{"id":301,"date":"2026-08-28T10:20:31","date_gmt":"2026-08-28T10:20:31","guid":{"rendered":"https:\/\/www.epos.com\/my\/merchant-academy\/academy\/team-attendance\/"},"modified":"2026-09-01T19:08:50","modified_gmt":"2026-09-01T19:08:50","slug":"team-attendance","status":"publish","type":"academy_article","link":"https:\/\/www.epos.com\/my\/merchant-academy\/academy\/team-attendance\/","title":{"rendered":"Clock in and out with photo verification"},"content":{"rendered":"\n<p>Switch on the Attendance add-on and the terminal becomes the time clock. Staff pick their name, key their PIN and take a selfie, and every shift is timestamped.<\/p>\n\n\n<div class=\"aa-step-tags wp-block-epos-academy-step-tags\">\n\t\t\t<span class=\"aa-step-tags__tag\">\n\t\t\t3 steps\t\t<\/span>\n\t\t\t<span class=\"aa-step-tags__tag\">\n\t\t\tAbout 5 minutes\t\t<\/span>\n\t\t\t<span class=\"aa-step-tags__tag\">\n\t\t\tApplies to all stores\t\t<\/span>\n\t\t\t<span class=\"aa-step-tags__tag\">\n\t\t\tUpdated 18 Aug 2026\t\t<\/span>\n\t<\/div>\n\n\n<div class=\"aa-step-images aa-image-showcase aa-image-showcase--float wp-block-epos-academy-image-showcase\" style=\"--aa-showcase-img-max: 420px\">\n\t<div class=\"aa-step-images__row\">\n\t\t\t<figure class=\"aa-step-figure\">\n\t\t\t<div class=\"aa-step-figure__media\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.epos.com\/my\/merchant-academy\/wp-content\/uploads\/2026\/08\/15d2e8a2-96fa-4483-9a0d-70f8cd321181.png\" alt=\"Dormant until you activate it.\u00a0Photo verification, productivity tracking and automatic labour costs all come with the add-on.\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<figcaption class=\"aa-step-figure__cap\"><strong>Dormant until you activate it.<\/strong>\u00a0Photo verification, productivity tracking and automatic labour costs all come with the add-on.<\/figcaption>\n\t\t\t\t\t<\/figure>\n\t\t<\/div>\n<\/div>\n\n\n<section class=\"aa-audience wp-block-epos-academy-audience-cards\">\n\n\t\n\t<h2 class=\"aa-audience__heading\">WHO THIS IS FOR<\/h2>\n\n\t<div class=\"aa-audience__cards\">\n\t\t\n<div class=\"aa-audience__card wp-block-epos-academy-audience-card\">\n\t<div class=\"aa-audience__card-body\">\n\t\t\t\t\t<h3 class=\"aa-audience__card-title\">Managers paying by the hour<\/h3>\n\t\t\t\t\t\t\t<ul class=\"aa-audience__card-desc\"><li>who want a timesheet they can trust.<\/li><\/ul>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"aa-audience__card wp-block-epos-academy-audience-card\">\n\t<div class=\"aa-audience__card-body\">\n\t\t\t\t\t<h3 class=\"aa-audience__card-title\">Staff starting a shift<\/h3>\n\t\t\t\t\t\t\t<ul class=\"aa-audience__card-desc\"><li>\u2014 step 2 is the part they do, and it takes seconds.<\/li><\/ul>\n\t\t\t<\/div>\n<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section class=\"aa-checklist wp-block-epos-academy-prereq-checklist\">\n\n\t\n\t<h2 class=\"aa-checklist__heading\">BEFORE YOU BEGIN<\/h2>\n\n\t<div class=\"aa-checklist__box\">\n\t\t\n<div class=\"aa-checklist__item wp-block-epos-academy-prereq-item\">\n\t<span class=\"aa-checklist__check\" aria-hidden=\"true\">\n\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t<polyline points=\"20 6 9 17 4 12\" \/>\n\t\t\t<\/svg>\n\t\t\t<\/span>\n\t<p class=\"aa-checklist__item-text\"><strong>Add your team first.<\/strong> Staff clock in by picking their name and PIN, so their profiles must exist.<\/p>\n<\/div>\n\n\n<div class=\"aa-checklist__item wp-block-epos-academy-prereq-item\">\n\t<span class=\"aa-checklist__check\" aria-hidden=\"true\">\n\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t<polyline points=\"20 6 9 17 4 12\" \/>\n\t\t\t<\/svg>\n\t\t\t<\/span>\n\t<p class=\"aa-checklist__item-text\"><strong>Activation covers every store<\/strong> on the account, and it needs the camera. Allow camera access when asked.<\/p>\n<\/div>\n\n\t<\/div>\n\n\t\n<\/section>\n\n\n<div class=\"aa-steps wp-block-epos-academy-steps-section\">\n\t<div class=\"aa-steps__head\">\n\t\t\t\t\t<h2 class=\"aa-steps__heading\">THE STEPS<\/h2>\n\t\t\t\t\t\t\t<p class=\"aa-steps__intro\">Step 1 is done once by a manager. Steps 2 and 3 are the daily routine.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\n\t<div class=\"aa-steps__panels\">\n\t\t\t\t\t\n<div class=\"aa-steps__panel wp-block-epos-academy-steps-tab\" data-tab-id=\"tab-phone\">\n\t\n<div class=\"aa-step wp-block-epos-academy-setup-step\">\n\t<div class=\"aa-step__grid\">\n\t\t\t\t\t<div class=\"aa-step__main\">\n\t\t\t\t<div class=\"aa-step__col\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"aa-step__title\">Step 1: Activate the add-on<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p class=\"aa-step-text wp-block-epos-academy-step-text\">Go to <strong>More<\/strong> \u203a <strong>Add-ons<\/strong>. Under <strong>Team Management<\/strong>, open <strong>Attendance<\/strong> and tap the blue <code>Activate<\/code> button. Confirm with <strong>Activate Now<\/strong> \u2014 the notice explains it enables clock-in for every store on your account. A green <strong>Add-on activated successfully<\/strong> toast means the ledger is live.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"aa-step-images aa-step-images--cols2 wp-block-epos-academy-step-images\">\n\t\t\t<div class=\"aa-step-images__row\">\n\t\t\t<figure class=\"aa-step-figure\">\n\t\t\t<div class=\"aa-step-figure__media\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.epos.com\/my\/merchant-academy\/wp-content\/uploads\/2026\/08\/d638c09d-75c8-4c64-9c79-b0a370d09bce.png\" alt=\"More, then Add-ons.\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<figcaption class=\"aa-step-figure__cap\">More, then Add-ons.<\/figcaption>\n\t\t\t\t\t<\/figure>\n\t\t\t<figure class=\"aa-step-figure\">\n\t\t\t<div class=\"aa-step-figure__media\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.epos.com\/my\/merchant-academy\/wp-content\/uploads\/2026\/08\/852e9048-f59f-4413-a4c0-a2fe1ba12cd7.png\" alt=\"Attendance, under Team Management.\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<figcaption class=\"aa-step-figure__cap\">Attendance, under Team Management.<\/figcaption>\n\t\t\t\t\t<\/figure>\n\t\t\t<figure class=\"aa-step-figure\">\n\t\t\t<div class=\"aa-step-figure__media\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.epos.com\/my\/merchant-academy\/wp-content\/uploads\/2026\/08\/4d0b54e1-9619-420d-81ae-4997693f8571.png\" alt=\"Activate Now.\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<figcaption class=\"aa-step-figure__cap\">Activate Now.<\/figcaption>\n\t\t\t\t\t<\/figure>\n\t\t<\/div>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"aa-step aa-step--split wp-block-epos-academy-setup-step\">\n\t<div class=\"aa-step__grid\">\n\t\t\t\t\t<div class=\"aa-step__left\">\n\t\t\t\t<div class=\"aa-step__main\">\n\t\t\t\t\t<div class=\"aa-step__col\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"aa-step__title\">Step 2: Clock in with a selfie<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"aa-step-text wp-block-epos-academy-step-text\">This is the staff routine. Open <strong>More<\/strong> \u203a <strong>Team<\/strong> \u203a <strong>Attendance<\/strong>. On the <strong>Clock In \/ Out<\/strong> keypad, tap <strong>Select user<\/strong> and pick your name, key in your 6-digit PIN, then tap <strong>Clock In<\/strong>. The camera opens \u2014 allow access with <strong>While using the app<\/strong> \u2014 line your face up, take the photo and tap <strong>OK<\/strong>. A green <strong>You\u2019re clocked in!<\/strong> banner confirms it, with the time. Clocking out at the end of the shift works exactly the same way.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"aa-step-split__right wp-block-epos-academy-step-col\">\n\t\n<div class=\"aa-step-images wp-block-epos-academy-step-images\">\n\t\t\t<div class=\"aa-step-images__row\">\n\t\t\t<figure class=\"aa-step-figure\">\n\t\t\t<div class=\"aa-step-figure__media\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.epos.com\/my\/merchant-academy\/wp-content\/uploads\/2026\/08\/eeae46c0-5e4c-4e45-aae8-96b91e17bfcc.png\" alt=\"Team, then Attendance.\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<figcaption class=\"aa-step-figure__cap\">Team, then Attendance.<\/figcaption>\n\t\t\t\t\t<\/figure>\n\t\t<\/div>\n<\/div>\n\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"aa-step aa-step--split wp-block-epos-academy-setup-step\">\n\t<div class=\"aa-step__grid\">\n\t\t\t\t\t<div class=\"aa-step__left\">\n\t\t\t\t<div class=\"aa-step__main\">\n\t\t\t\t\t<div class=\"aa-step__col\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"aa-step__title\">Step 3: Check the record<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"aa-step-text wp-block-epos-academy-step-text\">The <strong>Attendance<\/strong> screen lists who clocked in and out, with times, for whichever day you pick at the top. Before anyone clocks in it reads <strong>No attendance recorded<\/strong>. Totals, average hours and manpower cost roll up into the Attendance tab of the Insights Centre.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"aa-step-split__right wp-block-epos-academy-step-col\">\n\t\n<div class=\"aa-step-images wp-block-epos-academy-step-images\">\n\t\t\t<div class=\"aa-step-images__row\">\n\t\t\t<figure class=\"aa-step-figure\">\n\t\t\t<div class=\"aa-step-figure__media\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.epos.com\/my\/merchant-academy\/wp-content\/uploads\/2026\/08\/c0dc47e0-416a-48c3-86ad-54574cb10383.png\" alt=\"The daily record, by date.\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<figcaption class=\"aa-step-figure__cap\">The daily record, by date.<\/figcaption>\n\t\t\t\t\t<\/figure>\n\t\t<\/div>\n<\/div>\n\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n<\/div>\n\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"aa-feedback wp-block-epos-academy-feedback-bar\" id=\"support\">\n\t<p class=\"aa-feedback__q\">Did the clock-in record?<\/p>\n\t\t\t<div class=\"aa-feedback__btns\">\n\t\t<button type=\"button\" class=\"aa-feedback__btn\" data-aa-fb=\"yes\">Yes<\/button>\n\t\t<button type=\"button\" class=\"aa-feedback__btn\" data-aa-fb=\"no\">Not yet<\/button>\n\t<\/div>\n\t<span class=\"aa-feedback__thanks\" hidden>Thanks, noted.<\/span>\n\t\t<span class=\"aa-feedback__help\">\n\t\tNeed help?\t\t<a href=\"#support\">Contact support<\/a>\n\t<\/span>\n<\/div>\n\n\n<div class=\"aa-next-steps wp-block-epos-academy-next-steps\" id=\"aa-next-steps-3\">\n\t<h2 class=\"aa-next-steps__heading\">WHERE TO GO NEXT<\/h2>\n\t<div class=\"aa-next-steps__cards\">\n\t\t\n<div class=\"aa-next-steps__card wp-block-epos-academy-next-step-card\">\n\t\t\t\t<span class=\"aa-next-steps__eyebrow\">NEXT<\/span>\n\t\t<p class=\"aa-next-steps__title\">Add a payment method<\/p>\n\t\t\t<a href=\"https:\/\/www.epos.com\/my\/merchant-academy\/academy\/payment\/\" class=\"aa-next-steps__link\">Read the guide \u2192<\/a>\n<\/div>\n\n\n<div class=\"aa-next-steps__card wp-block-epos-academy-next-step-card\">\n\t\t\t\t<span class=\"aa-next-steps__eyebrow\">NEXT<\/span>\n\t\t<p class=\"aa-next-steps__title\">Card payment application<\/p>\n\t\t\t<a href=\"https:\/\/www.epos.com\/my\/merchant-academy\/academy\/card\/\" class=\"aa-next-steps__link\">Read the guide \u2192<\/a>\n<\/div>\n\n\t<\/div>\n<\/div>\n\n\n<div class=\"aa-troubleshoot wp-block-epos-academy-troubleshoot-list\" id=\"aa-troubleshoot-4\">\n\t<h2 class=\"aa-troubleshoot__heading\">IF IT LOOKS WRONG<\/h2>\n\t<div class=\"aa-troubleshoot__cards\">\n\t\t\n<div class=\"aa-troubleshoot__card wp-block-epos-academy-troubleshoot-card\">\n\t<button type=\"button\" class=\"aa-troubleshoot__title\" aria-expanded=\"true\">\n\t\t<span>There is no Attendance option<\/span>\n\t<\/button>\n\t\t\t<div class=\"aa-troubleshoot__body\">\n\t\t\t<p class=\"aa-troubleshoot__desc\">The add-on is not activated yet. A manager has to switch it on in Add-ons before staff see the clock-in screen.<\/p>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"aa-troubleshoot__card wp-block-epos-academy-troubleshoot-card\">\n\t<button type=\"button\" class=\"aa-troubleshoot__title\" aria-expanded=\"true\">\n\t\t<span>The camera never opens<\/span>\n\t<\/button>\n\t\t\t<div class=\"aa-troubleshoot__body\">\n\t\t\t<p class=\"aa-troubleshoot__desc\">Camera access was declined. Allow it for EPOS360 in the device settings \u2014 the photo step cannot be skipped.<\/p>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"aa-troubleshoot__card wp-block-epos-academy-troubleshoot-card\">\n\t<button type=\"button\" class=\"aa-troubleshoot__title\" aria-expanded=\"true\">\n\t\t<span>A name is missing from Select user<\/span>\n\t<\/button>\n\t\t\t<div class=\"aa-troubleshoot__body\">\n\t\t\t<p class=\"aa-troubleshoot__desc\">That person has no profile in Team, or is assigned to a different store. Check their member record.<\/p>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n<\/div>\n","protected":false},"featured_media":0,"template":"","meta":{"_aa_toc":[{"id":"who-this-is-for","label":"Who this is for"},{"id":"before-you-begin","label":"Before you begin"},{"id":"the-steps","label":"The steps"},{"id":"if-it-looks-wrong","label":"If it looks wrong"}],"footnotes":""},"class_list":["post-301","academy_article","type-academy_article","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.epos.com\/my\/merchant-academy\/wp-json\/wp\/v2\/academy_article\/301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.epos.com\/my\/merchant-academy\/wp-json\/wp\/v2\/academy_article"}],"about":[{"href":"https:\/\/www.epos.com\/my\/merchant-academy\/wp-json\/wp\/v2\/types\/academy_article"}],"version-history":[{"count":0,"href":"https:\/\/www.epos.com\/my\/merchant-academy\/wp-json\/wp\/v2\/academy_article\/301\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.epos.com\/my\/merchant-academy\/wp-json\/wp\/v2\/media?parent=301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}